Help Desk Technician

COMPANY: Sicangu Co

POSITION: IT Helpdesk Technician

REPORT: IT Director

CLASSIFICATION: Non-Exempt

LOCATION: Sicangu Co Headquarters Mission, SD

JOB SUMMARY:

The IT Helpdesk Technician will support the daily technology needs across SicanguCo, including IT systems, devices, and user support. This role requires strong problem-solving skills and attention to detail, ensuring staff have reliable access to technology and systems that support both for-profit and non-profit programs.

RESPONSIBILITIES:

IT Support & Service Delivery

· Provide day-to-day technical support to staff, including troubleshooting hardware, software, and connectivity issues.

· Manage and maintain IT helpdesk requests, ensuring timely response and resolution.

· Support basic network troubleshooting, including Wi-Fi connectivity and system access issues.

Systems, Equipment & Vendor Management

· Set up and configure computers, email accounts, and system access for new employees.

· Support onboarding and offboarding processes, including equipment setup and recovery.

· Assist with maintaining IT inventory, including tracking devices, equipment, and software licenses.

· Assist with system updates, maintenance, and routine checks on devices and software.

· Coordinate with IT vendors and service providers to resolve technical issues and maintain systems.

Documentation, Security & Compliance

· Help maintain documentation for IT processes, user guides, and SOPs.

· Promote and follow IT security best practices, including protecting sensitive information and reporting concerns.

· Maintain confidentiality.

Assist with other duties as assigned.

REQUIREMENTS:

· High School Diploma/GED required.

· Associate’s degree in Information Technology, Computer Support, or a related field preferred.

· Equivalent combination of education and 1–3 years of IT support required.

· Proficient in Microsoft Office (Word, Excel, PowerPoint).

· Strong communication skills, both verbal and written.

· Ability to multitask and work in a fast-paced environment.

· Strong organizational and time management skills.

· Ability to maintain confidentiality and handle sensitive information.

COMPENSATION:

Pay based on education, qualifications, experience, and salary history.

Job Type: Full-time

Pay: Up to $18.00 per hour

Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Professional development assistance

• Retirement plan

• Vision insurance

Work Location: In person